• Promote transformation by unifying the strategy for the countries and assessing faster and more profitable ways to move the goods to the customers. Including Free trade agreements, Incoterm assessment and other actions.
• Manage direct staff promoting one culture and Ciesa values. Foster a participative work environment. Serve as mentor and role model for department personnel. Complete performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. Provide for development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interview, hire and maintain appropriate staffing levels. Manage the performance of the department.
• Develop goals and objectives of the department to align with the regional strategy/vision. Monitor the department’s effectiveness, ensuring customer needs and expectations are consistently met. Manage the department within budget.
• Coordinate and lead team meetings disseminating company information, objectives, and client news to the team.
• Develop and implement standard operational processes to ensure high quality services for customers. Document processes and leverage training resources to institutionalize best practices. Perform regular evaluations of results accomplished.
• Oversee, monitor, and actively manage key metrics and client margin factor while ensuring value proposition is being maintained. Target key accounts that need improvement and drive/facilitate improvement actions. Determine carrier strategy in order to drive increased margin and minimize problems and issues with accounts.
• Implement continuous improvement plans and action to ensure steady progress is made in operation procedures customer relations, rating, tracking and invoicing activities.
• Participate in new client implementations providing support as needed.
• Utilize rate platform to provide optimal routing instructions for service and revenue requirements.
• Compile rates for freight quote requests and respond to internal/external customers in a timely manner.
• Assist with bids or procuring rates for out of scope shipments requiring competitive bidding.
• Audit freight invoices to ensure accuracy and compliance with agreed tariffs, rates and contracts. Investigate and reconcile discrepancies, as needed.
• Develop and maintain successful relationships with vendors (e.g. transportation representatives, carriers, freight forwarders, custom brokers, local pickup and delivery companies, regional trucking companies, line haul providers).
• Establish and maintain all necessary procedures to assure a clean, properly organized, safe and healthy environment for all personnel.
